How a request works

Three steps

1. Tell us what is arriving. Type a few supplier notes, attach a list, or ask for help.
2. Confirm the receiving plan. We clarify references, arrival timing and photo or packing requests.
3. Review before release. Keep goods traceable and approve the agreed handling and release.

What to have ready

• Supplier names or order references, if known
• Goods and expected parcel counts
• Arrival dates or domestic tracking when available
• What to photograph, keep sealed, hold or repack

Missing a detail? Mark it as unknown. The team can explain what is needed before confirming the next step.

What a clear proposal separates

Illustrative scope checklist—not a live quotation or a list of included services.

Receiving

Confirm which supplier parcels are expected and how they will be identified.

Photos or checks

Specify what should be photographed and the limits of the check.

Storage

Confirm the charge basis and how your arrival dates affect it.

Packing or consolidation

Authorize opening, sorting or packing as specific work.

Outbound movement

Agree the release and shipping arrangement separately.

Keep the receiving instructions with your request

A complete instruction should identify the receiving address, your reference, which parcels are expected and any agreed handling. The team confirms these for your shipment; an example is not permission to dispatch.

If something needs to change

• Before dispatch: confirm any change to goods, dates, carton sizes or destination.
• Tracking says delivered but receiving is unclear: keep the seller order, tracking number and delivery evidence together.
• The form times out: retry the same request. Do not assume it failed or send a different request immediately.

Keep your on-screen reference when following up. If a special check or route is needed, ask for its scope before approving it.