Terms of Service

Operator and contracting-party disclosure

1688 Warehousing is the public service brand of this website. It is not presented as a registered legal name. The website is operated by CONNECT FIVE TRADING LIMITED, a company registered in Hong Kong, whose registered address is ROOM 101A 1/F GENPLAS INDUSTRIAL BUILDING, 56 HOI YUEN ROAD KWUN TONG KLN, HK. Its business registration number and registration document are not yet published here, so this page does not verify them.

Consolidation and freight work in Mainland China is carried out by 捷泰物流（中山）有限公司 (Jietai Logistics (Zhongshan) Co., Ltd., translated name). The address on its business licence is Unit 5, 1/F, Buildings D3-D4, Yuhao Garden Phase II, Torch Development Zone, Zhongshan, Guangdong, China. Its Unified Social Credit Code is 91442000MA4X586G2P.

“We”, “us” and “our” in these terms are shorthand for the service operation. When a right, duty, liability, payment or dispute needs a legal person, the reference means the contracting party named in the transaction documents, not the brand name by itself.

Before you pay, request the contracting party’s registered name and compare it with the quotation, the invoice and the payment beneficiary. Do not make payment if the identity information is missing or inconsistent.

1. Services

Services offered through 1688 Warehousing may include the following. The legal provider of a paid service is the contracting party named in the transaction documents.

• Warehouse receiving, storage and order consolidation for 1688 orders.
• Photo checks of received goods. A photo check is not an inspection of every unit; any inspection is agreed separately.

2. Requests and orders

A request sent through this website is not an order and not a quotation. Estimates may vary, including with exchange rates. Final shipping costs are determined by actual weight and dimensions. Orders are processed after payment is confirmed.

3. Pricing and payment

Prices are quoted in the currency stated in the quotation. Charges may include the shipping cost, based on weight, dimensions and destination; handling, packing and storage charges for warehouse work; and additional charges such as customs duties and taxes where they apply, which are payable by the customer.

4. Shipping and delivery

Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur because of customs clearance, weather, carrier issues or other external events. Responsibility for a delay is determined by applicable law and by the agreement with the contracting party named in the transaction documents. No limitation is attributed to the brand name itself.

5. Prohibited items

You may not ship items that are illegal, hazardous or restricted by the laws of China or the destination country. This includes, but is not limited to:

• Weapons and ammunition
• Illegal drugs and controlled substances
• Counterfeit goods
• Hazardous materials
• Items restricted by customs regulations

6. Liability limitations

Subject to applicable law and the transaction-specific agreement, the contracting party named in the transaction documents may limit responsibility for:

• Product quality issues from third-party sellers
• Customs seizure or delays
• Losses due to incorrect shipping information provided by the customer
• Force majeure events, such as natural disasters and pandemics

Any liability cap must come from the agreement with that contracting party and remains subject to mandatory law. This website does not establish a liability cap in favor of a brand name that is not itself a legal person.

7. Intellectual property

Website content, graphics, logos and software may be protected by intellectual-property rights. Rights remain with the applicable owner or licensor. Use of the 1688 Warehousing brand does not, by itself, identify the legal rights holder.

8. Termination

The website operator or the contracting party may suspend access or decline a transaction for breach of these terms, suspected fraud or prohibited items, subject to applicable law and the transaction-specific agreement.

9. Governing law

These terms, and any dispute arising out of or in connection with a paid transaction with CONNECT FIVE TRADING LIMITED, are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the jurisdiction of the courts of Hong Kong. Nothing in these terms limits any mandatory consumer rights you have under the law of your country of residence.

10. Changes to these terms

The website team may update these terms and publish a revised date. Changes do not replace the identity, payment, liability, governing-law or dispute provisions in an existing transaction agreement unless the identified parties validly agree otherwise.

11. Contact

For questions about these terms, or to ask who the contracting party is for a proposed transaction, use the public contacts below. See also the refund policy and the privacy page.

WhatsApp +86 139 2810 3300
Or send a request through the request form on the homepage. The team replies by email to the address you give there.

Hong Kong entity: CONNECT FIVE TRADING LIMITED, registered address ROOM 101A 1/F GENPLAS INDUSTRIAL BUILDING, 56 HOI YUEN ROAD KWUN TONG KLN, HK.
Mainland China entity: 捷泰物流（中山）有限公司 (consolidation and freight), address on its business licence Unit 5, 1/F, Buildings D3-D4, Yuhao Garden Phase II, Torch Development Zone, Zhongshan, Guangdong, China.

These public contact details do not, by themselves, verify a registered legal identity or make the brand name the contracting party.