What Happens If a 1688 Parcel Arrives Damaged at the Warehouse?
What a China warehouse records when a 1688 parcel arrives damaged, what evidence the seller will ask for and how to choose between holding and shipping.
The short answer
The receiving record notes the outer damage, and you can ask for the parcel to be held instead of packed. Ask for a photo of the outside and, if the damage might have reached the goods, photos of the inside. Then send the evidence to the seller quickly, because sellers and couriers usually set short windows for damage reports.
In this article
| Step | Who does it | What to keep |
|---|---|---|
| Note outer damage on arrival | The warehouse | Arrival record and an outside photo you request |
| Photograph the contents if needed | The warehouse, on request | Opened-carton photos |
| Report to the seller | You | Order number, tracking number, photos |
| Decide: ship, hold or return | You | Written instruction to the warehouse |
What the warehouse records on arrival
When a parcel arrives crushed, torn, wet or resealed, the receiving record notes its condition against the parcel. Ask for a photo of the outside at that point: it shows the condition at the moment the domestic courier handed it over, which is the evidence a seller or courier will ask for.
Ask for a damaged parcel to be held rather than packed with your other goods, so the decision about it stays with you. Ask which arrival photos are included and which are charged.
When to ask for photos of the contents
Outer damage does not always mean the goods are damaged. A dented carton with well-protected items inside may be fine; a wet carton holding paper goods or a crushed box of glassware probably is not. Ask for an opened-carton photo when the damage could plausibly have reached the goods.
Our published schedule lists detailed inspection photos at USD 1.50 each. A few targeted photos of the affected items are usually enough to decide what to do.
Reporting it to the seller
Send the seller the outer and inner photos, the 1688 order number and the domestic tracking number, and say what you want: a replacement, a partial refund or a return. Do it promptly; sellers and couriers commonly set short windows for damage reports, and late reports are easier to refuse.
Keep the packaging until the claim is settled. A seller or courier may want to see how the goods were packed.
Choosing what happens next
If the goods are fine, approve the parcel for packing as normal. If some items are damaged, you can ship the rest and leave the damaged items for return or disposal, or hold everything until a replacement arrives. Each choice has different storage and handling effects.
A replacement shipment from the seller is a new parcel. Give it the same reference and add it to your receiving list so it is matched when it arrives.
How our receiving request handles damage
Damage found at receipt is noted against the parcel in your batch. Tell us whether to hold it, and which photos you want; extra photos, counts or repacking are separately listed services, approved before they are done.
We can tell you what the photos show. Whether the seller accepts the claim is between you and the seller under your order.
Handle one crushed carton
Suppose a carton of 24 boxed mugs arrives with one corner crushed. The rest of your batch arrived in good condition.
- Ask for two photos of the opened carton: the crushed corner from inside and the mugs nearest it.
- If two mugs are broken, send the seller the photos, order number and tracking number the same day and ask for replacements or a refund for two.
- Approve packing for the 22 good mugs with the rest of the batch, and add any replacement parcel to your receiving list.
The damage is documented at the moment it arrived, the good goods keep moving, and the claim with the seller is limited to what is actually broken.
Put this into your request
Plan warehouse receiving using your actual goods, destination and known shipment details. Our team can review the missing information and the next step.
Common questions
Can the warehouse claim from the courier for me?
The domestic courier’s contract is with the seller, so the claim usually goes through the seller. The warehouse provides the arrival evidence.
Should I refuse a damaged parcel at the warehouse?
Ask before deciding. Refusing sends it back and you lose the chance to see what is inside; accepting it with a recorded damage note keeps the evidence.
References
Sources checked for this edition on 12 November 2026. Service offers and carrier rules can change; confirm the terms for the shipment you intend to send.
